Customer Service Officer

Category: Admin / Secretarial / Office Support

Location: Manukau & East Auckland

Work Type: Permanent / Full Time

  • Funky Auckland Airport-ish location
  • Mon-Fri Head Office role with great company culture
  • This role is a bike enthusiasts dream!!

About the Business:
This is a great opportunity to join a market leader in the cycling industry as their exciting new Customer Service Officer - This business distributes all the market leading bicycle brands in the world to all the major retailers across NZ! 


  • Monday to Friday head office role 
  • Funky Auckland Airport-ish location
  • Small, close-knit and supportive team 
  • Exposure to the top bicycle brands in the world & amazing discount 
  • Excellent training and career development opportunities 
  • This role is a bike enthusiasts dream!!
About the Role:
The role of a Customer Service Officer is to create relationships and provide the highest level of customer service to both internal and external customers, ensuring all orders are delivered in a timely and efficient manner, resolving any problems and providing product information to customers.

Some of your day-to-day duties could look like:
  • Deal directly with customers; advise stock availability & product and service information
  • Manage customer relationship from order receipt to invoicing and delivery
  • Process orders accurately and efficiently, and manage expected delivery dates for back orders
  • Liaise with Sales Rep's on the road with their queries & assist  
  • Assist with events and expo organisation & set-up when required
About You:
  • Build effective relationships & contribute to team/organisational success
  • Bicycle product and technical knowledge would be a huge advantage!
  • Results Orientation - Results-Driven, Focus & Getting Results
  • Have a high degree of literacy, accuracy and experience with MSOffice
  • Excellent verbal and written communication, and time management skills
Roles with this business do not come up often so please on the "APPLY NOW" button today!

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